Sharri ptak

it was a great experience

Sharri was representing the buyer, and I was representing the seller. She sent me timely updates as her buyer went through the mortgage approval process. When I called her to ask for a verbal update, she answered the phone every time, was very professional, and she really showed me that she cares about her clients.

Thank you

Sharri was great to work with. She was responsive, knowledgeable, and made the entire refinance process easy and stress-free. I appreciated her clear communication and willingness to help whenever questions came up.

Sharri was great to work with. She was responsive, knowledgeable, and made the entire refinance process easy and stress-free. I appreciated her clear communication and willingness to help whenever questions came up.

I wish there was something between \"great\" and \"medium.\" The folks I worked with at NAF were never anything less than professional and accommodating; they were always available when I needed to get in touch, and they always were able to answer my questions concisely and directly. I have nothing but good things to say about Sharri and Janna individually. What prevents me from giving the highest rating on this 3-point scale is that it felt as though there was a sudden unexpected rush of action items that emerged in the last week before closing; there were a few issues I had thought long resolved which suddenly needed to be litigated again, and they emerged mere days before close, which of course made me as a customer less certain and more harried. I work in real estate closings, so I'm more than sympathetic to the way that problems can materialize suddenly, or tiny details with big implications can be missed early in the process. Again, I want to emphasize that I have nothing but good things to say about the individuals with whom I worked at NAF; just that the process as a whole, in ways and for reasons that are still unclear, became more frustrating over time, up to and including closing. The actual final close and funding was severely delayed which never feels good, and my understanding is it had to do with UW issues that, frankly, should have been long closed. Ultimately, at final resolution, NAF has delivered eactly what I hoped for and has been pleasant to work with. I can't recommend Sharri and Janna enough, and I'll be happy to give their names to any friends of mine who move into this market, but there were some pain points in the process which prevent me from giving what amounts to a perfect score.

I wish there was something between \"great\" and \"medium.\" The folks I worked with at NAF were never anything less than professional and accommodating; they were always available when I needed to get in touch, and they always were able to answer my questions concisely and directly. I have nothing but good things to say about Sharri and Janna individually. What prevents me from giving the highest rating on this 3-point scale is that it felt as though there was a sudden unexpected rush of action items that emerged in the last week before closing; there were a few issues I had thought long resolved which suddenly needed to be litigated again, and they emerged mere days before close, which of course made me as a customer less certain and more harried. I work in real estate closings, so I'm more than sympathetic to the way that problems can materialize suddenly, or tiny details with big implications can be missed early in the process. Again, I want to emphasize that I have nothing but good things to say about the individuals with whom I worked at NAF; just that the process as a whole, in ways and for reasons that are still unclear, became more frustrating over time, up to and including closing. The actual final close and funding was severely delayed which never feels good, and my understanding is it had to do with UW issues that, frankly, should have been long closed. Ultimately, at final resolution, NAF has delivered eactly what I hoped for and has been pleasant to work with. I can't recommend Sharri and Janna enough, and I'll be happy to give their names to any friends of mine who move into this market, but there were some pain points in the process which prevent me from giving what amounts to a perfect score.